Our 3-Phase Transmission Repair Process

By Mister Transmission

At Mister Transmission, we have a proven, customer-focused approach to transmission repair, and it involves three key phases: assessment, explanation and service. To illustrate these phases, we can look at an actual scenario involving a transmission that wouldn’t reverse, and on occasion would slip into overdrive.

Our transmission assessment process

We began by listening carefully to our customer’s concerns and asking helpful, clarifying questions to really get a sense of the problem. Indeed, even though our customer wasn’t a car repair expert (which makes sense, since that’s our job!), he certainly helped us get a better idea of the nature of the problem from a driver’s perspective.

From there, we performed a series of probing diagnostics using the car’s on-board computer system and our in-shop tools. This process was both efficient and comprehensive.

We then performed a road test to confirm both what our customer and the computer were telling us. And indeed, we verified that a transmission problem existed.

Following the road test, we hoisted the car using a unique hoist that has been specifically designed for transmission repair – and which is not found in most other transmission shops or dealerships. After lowering the pan, we found that due to severe overheating, the transmission’s clutch plates had burned, had started flaking apart, and had released a significant amount of black, sooty debris. Plus, we saw that the plates had welded together and wouldn’t release, which explained why the car wouldn’t reverse.

Based on these initial findings, we carefully inspected the whole transmission – front to back, without skipping even the smallest section – to check for additional damage, and that’s precisely what was found. Again, the overheating transmission was the culprit. In addition to burning the clutch plates, the debris mentioned earlier also clogged the valve body and the filters, and burned the overdrive bands right down to the metal.

 

Our explanation process

Our next step was to explain the results of our assessment. Unlike some transmission shops, we pride ourselves on clear, jargon-free communication. We never want a customer to drive away thinking to themselves “I’m not really sure what I just paid for, or why.”

After discussing various options and solutions, our customer agreed that rebuilding the transmission was the most effective and safest way to proceed.

Our transmission service process

While the idea of burned plates and an overheating transmission may seem a bit scary, this story had a happy ending. That’s because when we rebuilt the transmission, we used brand new original equipment parts, and we also changed the spring pressures on the shuttle valves. This was done to open up some of the holes and allow for more lubrication, which would help to better cool the overdrive band and help it to last longer.

Since this customer did a lot of towing – which can seriously heat things up inside the transmission – we advised him to add an auxiliary cooler. At a small cost, this was a smart way to avoid major transmission service in the future.

Exceeding customer expectations

Ultimately, as is illustrated by the above scenario, our 3-phase transmission repair process is built around our customers and their needs. It’s the kind of value added approach that ordinary transmission shops or are not always able to provide, but it’s something we do, because we always work to exceed our customer’s expectations – every visit, every time!

Want to know more?
Visit one of our locations!

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Customer Reviews
Gus was very professional and...
Mike Long
Gus was very professional and took the time to patiently review a number of documents that were provided by the dealership so that I fully understood all the codes being displayed with respect to recalls from Dodge. He was very approachable and forthcoming in answering all my questions.
Date: April 21, 2025
Website: Google
Absolutely GREAT service. Honest and...
Paula Cziranka
Absolutely GREAT service. Honest and efficient- communicates exactly what is happening and your options. I can’t say enough about how much I appreciate their service.
Date: April 20, 2025
Website: Google
While on vacation our transmission...
David Janiszewski
While on vacation our transmission failed as soon as we arrived from Ohio. Ken and team sourced a transmission, stayed after hours and Ken himself came in on a holiday morning so we could drive our car home rather than me having to drive back 6 hours one way the following week.Communication throughout the process was excellent and the customer service was second to none. Highly recommend this shop. Excellent experience over all.
Date: April 20, 2025
Website: Google
Brought my 06 mitsu lancer...
Isaiah Presingular
Brought my 06 mitsu lancer in with a 4th gear popout and slipping clutch, a mechanic took the car out for a test drive and diagnostic free of charge and the gentleman at the front desk went above and beyond to take care of me with part sourcing and extremely good pricing. Five business days (realistically just 3 as they had to wait for some parts to arrive), a swapped transmission and new clutch later, and now she goes through all the gears perfectly, absolutely no issuesHighly recommend, you can't beat the price to workmanship you get here, mechanics we're super chill and very qualified, everyone there takes pride in their work and they should, very impressed 👍
Date: April 18, 2025
Website: Google
I was in the area...
Dupuis Family
I was in the area and had an issue with my Hyundai Tucson shifting. I called and the Manager - Jason offered to squeeze me in. Jason listened to my complaints and with his expert trained staff were able to diagnose and fix the problem immediately. They had me on my happily way in no time. Thanks guys!
Date: April 16, 2025
Website: Google
Very awesome customer service!!! Very...
Kelsey Larsen
Very awesome customer service!!! Very quick and easy to get in and out for services. Was supposed to have a refurbished tranny put in my car but it was a brand new one they replaced with in the end!! Thankyou soooooooo much. I will forever send any and all that need their tranny or driveline diagnosed to you guys.
Date: April 16, 2025
Website: Google
After talking with Kris on...
Chris Richards
After talking with Kris on the phone, I felt comfortable that he knew the particular issues related to a 24-year old (2001) 4R100 Ford transmission, coupled with a 7.3 diesel, and gained my trust that they had the knowledge and expertise to overhaul it. I questioned him in advance about the parts they would use and the staff member that would do the work. Was a good experience. He knew that I used the truck for trailer-towing and recommended some specific parts/upgrades for hauling. I'll be towing across Canada this year, and if you don't see any further comments or a rating less than 5-star, assume that the transmission is tugging away nicely without issues. Thanks Kris and Dawn.
Date: April 15, 2025
Website: Google
Great guys, never had an...
Ashley Wilson
Great guys, never had an issue here, friendly staff that know what they are doing 👍
Date: April 15, 2025
Website: Google
This is a fantastic team...
Volodymyr Brykanov
This is a fantastic team of true professionals! Ken is not only a great person but also an incredibly knowledgeable mechanic. Highly recommend their services!
Date: April 15, 2025
Website: Google
Thanks to Raman and his...
G W
Thanks to Raman and his team for taking care of fixing our van. Would highly recommend this shop. They are trustworthy, honest and do great work.
Date: April 15, 2025
Website: Google
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