Our 3-Phase Transmission Repair Process

By Mister Transmission

At Mister Transmission, we have a proven, customer-focused approach to transmission repair, and it involves three key phases: assessment, explanation and service. To illustrate these phases, we can look at an actual scenario involving a transmission that wouldn’t reverse, and on occasion would slip into overdrive.

Our transmission assessment process

We began by listening carefully to our customer’s concerns and asking helpful, clarifying questions to really get a sense of the problem. Indeed, even though our customer wasn’t a car repair expert (which makes sense, since that’s our job!), he certainly helped us get a better idea of the nature of the problem from a driver’s perspective.

From there, we performed a series of probing diagnostics using the car’s on-board computer system and our in-shop tools. This process was both efficient and comprehensive.

We then performed a road test to confirm both what our customer and the computer were telling us. And indeed, we verified that a transmission problem existed.

Following the road test, we hoisted the car using a unique hoist that has been specifically designed for transmission repair – and which is not found in most other transmission shops or dealerships. After lowering the pan, we found that due to severe overheating, the transmission’s clutch plates had burned, had started flaking apart, and had released a significant amount of black, sooty debris. Plus, we saw that the plates had welded together and wouldn’t release, which explained why the car wouldn’t reverse.

Based on these initial findings, we carefully inspected the whole transmission – front to back, without skipping even the smallest section – to check for additional damage, and that’s precisely what was found. Again, the overheating transmission was the culprit. In addition to burning the clutch plates, the debris mentioned earlier also clogged the valve body and the filters, and burned the overdrive bands right down to the metal.

 

Our explanation process

Our next step was to explain the results of our assessment. Unlike some transmission shops, we pride ourselves on clear, jargon-free communication. We never want a customer to drive away thinking to themselves “I’m not really sure what I just paid for, or why.”

After discussing various options and solutions, our customer agreed that rebuilding the transmission was the most effective and safest way to proceed.

Our transmission service process

While the idea of burned plates and an overheating transmission may seem a bit scary, this story had a happy ending. That’s because when we rebuilt the transmission, we used brand new original equipment parts, and we also changed the spring pressures on the shuttle valves. This was done to open up some of the holes and allow for more lubrication, which would help to better cool the overdrive band and help it to last longer.

Since this customer did a lot of towing – which can seriously heat things up inside the transmission – we advised him to add an auxiliary cooler. At a small cost, this was a smart way to avoid major transmission service in the future.

Exceeding customer expectations

Ultimately, as is illustrated by the above scenario, our 3-phase transmission repair process is built around our customers and their needs. It’s the kind of value added approach that ordinary transmission shops or are not always able to provide, but it’s something we do, because we always work to exceed our customer’s expectations – every visit, every time!

Want to know more?
Visit one of our locations!

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Customer Reviews
rich is a good guy
Matt Adam
rich is a good guy
Date: December 1, 2020
Website: Google
Although it was a minor...
Mario Iacobucci
Although it was a minor repair that some unnamed business botched horribly, this shop was very fair in price and took me in immediately. Thanks
Date: December 1, 2020
Website: Google
My Caravan transmission was giving...
Aaron Dias
My Caravan transmission was giving a lot of problems and took it to Mr. Transmission, and got it fixed. Thanks to Denise and Sean for their amazing customer service.
Date: November 30, 2020
Website: Google
Very good customer service.
Irfan Sheikh
Very good customer service.
Date: November 30, 2020
Website: Google
I was happy with the...
Evan Gobeil
I was happy with the help I received when my car broke down on the side of the road. They were able to get me in right away and provided me with an explanation of what happened and what was done. I would recommend to anyone needing work done on their vehicle.
Date: November 30, 2020
Website: Google
Steve and his team are...
Anne Marie
Steve and his team are great.As a woman, I have been taken to the cleaners before by a garage.What a refreshing change 🙂 These guys are honest, respectful, knowledgeable and treat customers with respect. You can go there knowing you will not get ripped off. They do what is necessary.Recommend these guys 💯%.
Date: November 30, 2020
Website: Google
Very friendly and professional.
RodzillaRoar
Very friendly and professional.
Date: November 28, 2020
Website: Google
MMMMMMMMMM SATWAN NUMBA WAN- Brent
You Know
MMMMMMMMMM SATWAN NUMBA WAN- Brent
Date: November 28, 2020
Website: Google
Very friendly and professional.
RodzillaRoar
Very friendly and professional.
Date: November 28, 2020
Website: Google
Bob Monday is very knowledgeable...
Mike Graham
Bob Monday is very knowledgeable and honest. I feel the repairs he did on my vehicle were what he would do on his own.
Date: November 28, 2020
Website: Google
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