Our 3-Phase Transmission Repair Process

By Mister Transmission

At Mister Transmission, we have a proven, customer-focused approach to transmission repair, and it involves three key phases: assessment, explanation and service. To illustrate these phases, we can look at an actual scenario involving a transmission that wouldn’t reverse, and on occasion would slip into overdrive.

Our transmission assessment process

We began by listening carefully to our customer’s concerns and asking helpful, clarifying questions to really get a sense of the problem. Indeed, even though our customer wasn’t a car repair expert (which makes sense, since that’s our job!), he certainly helped us get a better idea of the nature of the problem from a driver’s perspective.

From there, we performed a series of probing diagnostics using the car’s on-board computer system and our in-shop tools. This process was both efficient and comprehensive.

We then performed a road test to confirm both what our customer and the computer were telling us. And indeed, we verified that a transmission problem existed.

Following the road test, we hoisted the car using a unique hoist that has been specifically designed for transmission repair – and which is not found in most other transmission shops or dealerships. After lowering the pan, we found that due to severe overheating, the transmission’s clutch plates had burned, had started flaking apart, and had released a significant amount of black, sooty debris. Plus, we saw that the plates had welded together and wouldn’t release, which explained why the car wouldn’t reverse.

Based on these initial findings, we carefully inspected the whole transmission – front to back, without skipping even the smallest section – to check for additional damage, and that’s precisely what was found. Again, the overheating transmission was the culprit. In addition to burning the clutch plates, the debris mentioned earlier also clogged the valve body and the filters, and burned the overdrive bands right down to the metal.

 

Our explanation process

Our next step was to explain the results of our assessment. Unlike some transmission shops, we pride ourselves on clear, jargon-free communication. We never want a customer to drive away thinking to themselves “I’m not really sure what I just paid for, or why.”

After discussing various options and solutions, our customer agreed that rebuilding the transmission was the most effective and safest way to proceed.

Our transmission service process

While the idea of burned plates and an overheating transmission may seem a bit scary, this story had a happy ending. That’s because when we rebuilt the transmission, we used brand new original equipment parts, and we also changed the spring pressures on the shuttle valves. This was done to open up some of the holes and allow for more lubrication, which would help to better cool the overdrive band and help it to last longer.

Since this customer did a lot of towing – which can seriously heat things up inside the transmission – we advised him to add an auxiliary cooler. At a small cost, this was a smart way to avoid major transmission service in the future.

Exceeding customer expectations

Ultimately, as is illustrated by the above scenario, our 3-phase transmission repair process is built around our customers and their needs. It’s the kind of value added approach that ordinary transmission shops or are not always able to provide, but it’s something we do, because we always work to exceed our customer’s expectations – every visit, every time!

Want to know more?
Visit one of our locations!

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Customer Reviews
Dealt with Ken on two...
David Branicky
Dealt with Ken on two seperate occasions and both times he was honest and very helpful.Once I brought my 2003 Dodge Caravan in where I could not drive forward after a hard stop but after a few seconds it would start driving again. So I thought my transmission was starting to give up and would eventually need to be replaced but it turned out to be as simple as my transmission fluid level was low. So once he topped it up I never had that issue again and drove the van another 80k before selling it.
Date: May 22, 2022
Website: Google
I called this shop about...
Michael Cormier
I called this shop about 3 years ago when my 2010 Pontiac G5 needed a new clutch , I spoke with Jason and his price quote was $500.less than any of the other transmission repair shops I had called for quotes . The turnaround was quick and the repair was done for the quoted price and within the time they said it would take , I was extremely pleased ! When my check engine light came on last night and the cars engine power was reduced I called the shop this morning (Friday of a long weekend) and spoke with Jen , they were able to do a diagnostic test and reset , I got my car back within 3 hours when I asked how much they said no charge ! these guys and gals are the best and very trustworthy ! 10 out of 10 stars , Mike in Toronto
Date: May 21, 2022
Website: Google
Want to repair transmission of...
Prajnesh Yajnik
Want to repair transmission of your car, visit this place. A known place for transmission repairs or replaces.
Date: May 21, 2022
Website: Google
Gus is truly one of...
Michael Marcus
Gus is truly one of a kind. Unfortunately over the last year I have gotten to know him better than I hoped for! My truck first needed a new transmission, then we had a catalytic convertor stolen, and just now had a belt that needed replacement. He has helped us out of a bind and every time I have dealt with him, he has been honest, up front and given us fair pricing with great workmanship. I highly recommend Gus and the boys for their speedy resolutions and helpful advice. My business couldn't survive without him. Well done and hope to see you soon or not! Thanks, Michael Adjustable Beds Plus
Date: May 20, 2022
Website: Google
The service at Mr Transmission...
Anthony Andrews
The service at Mr Transmission in Peterborough is awesome.They are professional and courteous, their prices are reasonable. I highly recommend this business for any of your service needs.
Date: May 20, 2022
Website: Google
The guys at the Richmond...
Carmine Perrelli
The guys at the Richmond Hill location have over 100 years of combined experience. They work on everything from my 2021 Navigator to my 71 cutlas convertible. You don't let just anyone work on your classic. Gary and the fellas know what their doing and they do it with honesty and kindness and fair pricing. Sadly, when the property is converted to highrise, it may be the end of Mr. Transmission in Richmond Hill and that will be a very sad day for me and all my vehicles. Thank you for over 50 years of service to the community, Gary.Carmine Perrelli
Date: May 20, 2022
Website: Google
Great service and reasonable prices.
John Schmiedendorf
Great service and reasonable prices.
Date: May 20, 2022
Website: Google
The owner is straight forward,...
Edwin Bejoy
The owner is straight forward, everything is explained to you upfront no hidden charges
Date: May 18, 2022
Website: Google
I was referred to Mr...
LISA WAPPLE
I was referred to Mr Transmission (on 1A St SE Calgary) from my tire shop; Mr Transmission was able to get to me very promptly. My truck is only 5 years old, it was very stressful and frustrating. Mr Transmission also gave me a very kind discount. The staff was phenomenal and I was treated like family you love. I will definitely be referring anyone I know that has transmission needs to go there.🌟🌟🌟🌟🌟
Date: May 18, 2022
Website: Google
Gerat service and Mark was...
Anthony Johnson
Gerat service and Mark was amazing
Date: May 16, 2022
Website: Google
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