Our 3-Phase Transmission Repair Process

By Mister Transmission

At Mister Transmission, we have a proven, customer-focused approach to transmission repair, and it involves three key phases: assessment, explanation and service. To illustrate these phases, we can look at an actual scenario involving a transmission that wouldn’t reverse, and on occasion would slip into overdrive.

Our transmission assessment process

We began by listening carefully to our customer’s concerns and asking helpful, clarifying questions to really get a sense of the problem. Indeed, even though our customer wasn’t a car repair expert (which makes sense, since that’s our job!), he certainly helped us get a better idea of the nature of the problem from a driver’s perspective.

From there, we performed a series of probing diagnostics using the car’s on-board computer system and our in-shop tools. This process was both efficient and comprehensive.

We then performed a road test to confirm both what our customer and the computer were telling us. And indeed, we verified that a transmission problem existed.

Following the road test, we hoisted the car using a unique hoist that has been specifically designed for transmission repair – and which is not found in most other transmission shops or dealerships. After lowering the pan, we found that due to severe overheating, the transmission’s clutch plates had burned, had started flaking apart, and had released a significant amount of black, sooty debris. Plus, we saw that the plates had welded together and wouldn’t release, which explained why the car wouldn’t reverse.

Based on these initial findings, we carefully inspected the whole transmission – front to back, without skipping even the smallest section – to check for additional damage, and that’s precisely what was found. Again, the overheating transmission was the culprit. In addition to burning the clutch plates, the debris mentioned earlier also clogged the valve body and the filters, and burned the overdrive bands right down to the metal.

 

Our explanation process

Our next step was to explain the results of our assessment. Unlike some transmission shops, we pride ourselves on clear, jargon-free communication. We never want a customer to drive away thinking to themselves “I’m not really sure what I just paid for, or why.”

After discussing various options and solutions, our customer agreed that rebuilding the transmission was the most effective and safest way to proceed.

Our transmission service process

While the idea of burned plates and an overheating transmission may seem a bit scary, this story had a happy ending. That’s because when we rebuilt the transmission, we used brand new original equipment parts, and we also changed the spring pressures on the shuttle valves. This was done to open up some of the holes and allow for more lubrication, which would help to better cool the overdrive band and help it to last longer.

Since this customer did a lot of towing – which can seriously heat things up inside the transmission – we advised him to add an auxiliary cooler. At a small cost, this was a smart way to avoid major transmission service in the future.

Exceeding customer expectations

Ultimately, as is illustrated by the above scenario, our 3-phase transmission repair process is built around our customers and their needs. It’s the kind of value added approach that ordinary transmission shops or are not always able to provide, but it’s something we do, because we always work to exceed our customer’s expectations – every visit, every time!

Want to know more?
Visit one of our locations!

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Customer Reviews
The staff at Mister Transmission...
Anita Roussy
The staff at Mister Transmission Barrie exceeded my expectations. They were able to chase the electrical issues my car had when the dealer couldn't. Their pricing was fair and my car rides like a new vehicle. I would not hesitate to recommend this shop to you. A. Roussy
Date: June 13, 2021
Website: Google
Honest service. Quick service. Good...
Salem Kadu
Honest service. Quick service. Good value for money.
Date: June 12, 2021
Website: Google
At Mr. Transmission in Coquitlam,...
Richard Dixon
At Mr. Transmission in Coquitlam, B.C., Frank and his staff proved to be competent and professional, providing fair and honest service for a clutch replacement, and maintaining good communication during the repair process.
Date: June 12, 2021
Website: Google
Ken and his team did...
Brian Herbert
Ken and his team did a great job and was a smooth process in getting my transmission rebuilt. Only took a few days and job was done!
Date: June 11, 2021
Website: Google
These guys are awesome!!!Brought my...
Kevin Mills
These guys are awesome!!!Brought my daughter's car in as it was clunking severely in reverse. They had it looked after and back on the road in no time!!
Date: June 10, 2021
Website: Google
Very happy with the service...
Dave Hammond
Very happy with the service provided by Kyle and his team ! They are Pro's with an emphasis on Customer Service,they performed a diagnostic at n/c to me,gave me an estimate, set an appointment and completed the work the right way the first time and came in a little under the estimate to rebuild my rear diff.Highly Recommended!
Date: June 10, 2021
Website: Google
Repaired Jeep Compass throttle body...
MICHAEL XU
Repaired Jeep Compass throttle body and Mercedes Benz battery. Thank you very much
Date: June 10, 2021
Website: Google
Professional, friendly and very helpful!
Mandy L
Professional, friendly and very helpful!
Date: June 10, 2021
Website: Google
Gave me good advice and...
Tech With
Gave me good advice and saved me money
Date: June 10, 2021
Website: Google
Been going to this location...
Joe Williamston
Been going to this location for years, Best in class service, repair and helpful advice
Date: June 10, 2021
Website: Google
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