Our 3-Phase Transmission Repair Process

By Mister Transmission

At Mister Transmission, we have a proven, customer-focused approach to transmission repair, and it involves three key phases: assessment, explanation and service. To illustrate these phases, we can look at an actual scenario involving a transmission that wouldn’t reverse, and on occasion would slip into overdrive.

Our transmission assessment process

We began by listening carefully to our customer’s concerns and asking helpful, clarifying questions to really get a sense of the problem. Indeed, even though our customer wasn’t a car repair expert (which makes sense, since that’s our job!), he certainly helped us get a better idea of the nature of the problem from a driver’s perspective.

From there, we performed a series of probing diagnostics using the car’s on-board computer system and our in-shop tools. This process was both efficient and comprehensive.

We then performed a road test to confirm both what our customer and the computer were telling us. And indeed, we verified that a transmission problem existed.

Following the road test, we hoisted the car using a unique hoist that has been specifically designed for transmission repair – and which is not found in most other transmission shops or dealerships. After lowering the pan, we found that due to severe overheating, the transmission’s clutch plates had burned, had started flaking apart, and had released a significant amount of black, sooty debris. Plus, we saw that the plates had welded together and wouldn’t release, which explained why the car wouldn’t reverse.

Based on these initial findings, we carefully inspected the whole transmission – front to back, without skipping even the smallest section – to check for additional damage, and that’s precisely what was found. Again, the overheating transmission was the culprit. In addition to burning the clutch plates, the debris mentioned earlier also clogged the valve body and the filters, and burned the overdrive bands right down to the metal.

 

Our explanation process

Our next step was to explain the results of our assessment. Unlike some transmission shops, we pride ourselves on clear, jargon-free communication. We never want a customer to drive away thinking to themselves “I’m not really sure what I just paid for, or why.”

After discussing various options and solutions, our customer agreed that rebuilding the transmission was the most effective and safest way to proceed.

Our transmission service process

While the idea of burned plates and an overheating transmission may seem a bit scary, this story had a happy ending. That’s because when we rebuilt the transmission, we used brand new original equipment parts, and we also changed the spring pressures on the shuttle valves. This was done to open up some of the holes and allow for more lubrication, which would help to better cool the overdrive band and help it to last longer.

Since this customer did a lot of towing – which can seriously heat things up inside the transmission – we advised him to add an auxiliary cooler. At a small cost, this was a smart way to avoid major transmission service in the future.

Exceeding customer expectations

Ultimately, as is illustrated by the above scenario, our 3-phase transmission repair process is built around our customers and their needs. It’s the kind of value added approach that ordinary transmission shops or are not always able to provide, but it’s something we do, because we always work to exceed our customer’s expectations – every visit, every time!

Want to know more?
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Customer Reviews
Extremely knowledgeable staff. Great customer...
Usama Amjad
Extremely knowledgeable staff. Great customer service!
Date: September 29, 2023
Website: Google
Stop! Look no further. Take...
Virago Caliber
Stop! Look no further. Take your vehicle here. Best decision you will ever make. I was so upset. Candian Tire destroyed my truck. The mechanic i used to fix my truck after Canadian Tire talked to the Mister Transmission and and brought my truck in the next day. I was so upset. The mechanics understood and were ready, willing and able to fix my truck and they did. Compentant, professional, truly cares about their customers, goes above and beyond to ensure this outcome. I will never use Candian Tire again. Thank God for Trinity Auto and Mister Transmission. They worked together to help me. I am a women and felt completely comfortable and was treated like a Queen. Best mechanics. I love them all. Thank you gentlemen. I would describe their performance, customer service, professionality, turn around time and follow calls oustanding and excellent. So what are you waiting for? Call now for free quote, best money you will ever spend. Piece of mind is priceless. Thank you gentlemen god all of you. Dont waste anymore time like i did. Call them today. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Date: September 28, 2023
Website: Google
Gary was superb, took time...
Mary D'Alton
Gary was superb, took time to check everything and did not upswell me serviced I did not need. Drained excess oil someone else had put in and my car drove perfectly. So appreciated will return and refer!
Date: September 28, 2023
Website: Google
I highly recommend this place....
Leo Salami
I highly recommend this place. These people are trustworthy and very helpful. I truly appreciate their business.
Date: September 28, 2023
Website: Google
These guys are who you...
Mike Khan
These guys are who you need to talk with. It's Cecil! What a great guy. Got my Cadillac Fleetwood transmission rebuilt in no time at an affordable price! Great service . very responsive. We are forever customers.
Date: September 28, 2023
Website: Google
If you’re looking for an...
Terri Thomas
If you’re looking for an HONEST repair shop, this is the place. So nice to be offered options before the work is done, and know that you can trust them to do the job properly.
Date: September 28, 2023
Website: Google
Honest, polite, and to-the-point! I...
R Kov
Honest, polite, and to-the-point! I have a manual-transmission car that was experiencing clutch issues and had lost clutch line fluid. Took it to Mr. Transmission on Kennedy Road. Brian/Luke examined it and called me back the next day with their diagnosis. Turns out the clutch lines and brake lines are shared, and the leak was in the brake system not the clutch. The clutch and transmission were fine. I really appreciate their honesty - they could have easily pretended that something was wrong and needed to be replaced, but instead they were fast, honest, and didn't charge for the diagnosis even though it surely took them some time (brake systems are not their expertise, so I'll take it elsewhere). Really appreciate the help. Would highly recommend. If I ever have actual transmission/clutch issues I'll go to them.
Date: September 28, 2023
Website: Google
Great customer service . Work...
Chris Kerr
Great customer service . Work done fast and no surprises exelent experience
Date: September 27, 2023
Website: Google
Amazing experience.
Chris Bennett
Amazing experience.
Date: September 27, 2023
Website: Google
Great reception, great service! Was...
Dennis Fuchs
Great reception, great service! Was given a detailed explanation of what had failed and what it would take to make my Fort Mc runner reliable again. Jamie and his team went beyond what I would call standard service, during the repair his team identified I had a bad battery. Saving me the trouble of finding out later when I probably would not have the resources to boost it. Thanks for your great service and workmanship. Truck is running great and is ready to take me North again. I highly recommend them....
Date: September 26, 2023
Website: Google
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