Our 3-Phase Transmission Repair Process

By Mister Transmission

At Mister Transmission, we have a proven, customer-focused approach to transmission repair, and it involves three key phases: assessment, explanation and service. To illustrate these phases, we can look at an actual scenario involving a transmission that wouldn’t reverse, and on occasion would slip into overdrive.

Our transmission assessment process

We began by listening carefully to our customer’s concerns and asking helpful, clarifying questions to really get a sense of the problem. Indeed, even though our customer wasn’t a car repair expert (which makes sense, since that’s our job!), he certainly helped us get a better idea of the nature of the problem from a driver’s perspective.

From there, we performed a series of probing diagnostics using the car’s on-board computer system and our in-shop tools. This process was both efficient and comprehensive.

We then performed a road test to confirm both what our customer and the computer were telling us. And indeed, we verified that a transmission problem existed.

Following the road test, we hoisted the car using a unique hoist that has been specifically designed for transmission repair – and which is not found in most other transmission shops or dealerships. After lowering the pan, we found that due to severe overheating, the transmission’s clutch plates had burned, had started flaking apart, and had released a significant amount of black, sooty debris. Plus, we saw that the plates had welded together and wouldn’t release, which explained why the car wouldn’t reverse.

Based on these initial findings, we carefully inspected the whole transmission – front to back, without skipping even the smallest section – to check for additional damage, and that’s precisely what was found. Again, the overheating transmission was the culprit. In addition to burning the clutch plates, the debris mentioned earlier also clogged the valve body and the filters, and burned the overdrive bands right down to the metal.

 

Our explanation process

Our next step was to explain the results of our assessment. Unlike some transmission shops, we pride ourselves on clear, jargon-free communication. We never want a customer to drive away thinking to themselves “I’m not really sure what I just paid for, or why.”

After discussing various options and solutions, our customer agreed that rebuilding the transmission was the most effective and safest way to proceed.

Our transmission service process

While the idea of burned plates and an overheating transmission may seem a bit scary, this story had a happy ending. That’s because when we rebuilt the transmission, we used brand new original equipment parts, and we also changed the spring pressures on the shuttle valves. This was done to open up some of the holes and allow for more lubrication, which would help to better cool the overdrive band and help it to last longer.

Since this customer did a lot of towing – which can seriously heat things up inside the transmission – we advised him to add an auxiliary cooler. At a small cost, this was a smart way to avoid major transmission service in the future.

Exceeding customer expectations

Ultimately, as is illustrated by the above scenario, our 3-phase transmission repair process is built around our customers and their needs. It’s the kind of value added approach that ordinary transmission shops or are not always able to provide, but it’s something we do, because we always work to exceed our customer’s expectations – every visit, every time!

Want to know more?
Visit one of our locations!

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Customer Reviews
They know transmissions !
Bob .moore
They know transmissions !
Date: October 2, 2022
Website: Google
Clean and tidy
Alp Açıl
Clean and tidy
Date: October 2, 2022
Website: Google
They were nice had some...
Randy Kreutzer
They were nice had some warranty work done they treated me good
Date: October 2, 2022
Website: Google
Good service and quality work.
Colin Van
Good service and quality work.
Date: October 1, 2022
Website: Google
Stafford was extremely professional from...
Kulwinder Dhillon
Stafford was extremely professional from start to finish and made me feel comfortable that I was in good hands. Took my 2016 Nissan Sentra to multiple places and either got outrageous quotes or incorrect diagnosis. Stafford and the team were very knowledgeable about exactly what the issues were and were upfront about it all with no shadiness. They also got the car towed from Nissan to their shop, free of charge. The diagnostic was free of charge as well. Both fees were waived because I got the work done by them. Now my car runs very smooth, better than it has in years. 10/10 would recommend these guys!
Date: October 1, 2022
Website: Google
Brad was great to deal...
Roni Laba
Brad was great to deal with. Thank you!
Date: September 30, 2022
Website: Google
I've dealt with this shop...
William Cheekock
I've dealt with this shop with many cars of mine over many years.Ray has worked on my mini van, Trans- am and now my impala. I've always trusted him and he always comes through! Its been 30 years of honesty dealing with his business at 4900 shepherd.
Date: September 30, 2022
Website: Google
Great service. Friendly, professional staff....
Yves Arsenault
Great service. Friendly, professional staff. Very knowledgeable and speedy work.
Date: September 29, 2022
Website: Google
Excellent service and prices.
Andre Theron
Excellent service and prices.
Date: September 29, 2022
Website: Google
Very experienced in what they...
Janet Kagoda
Very experienced in what they do. Jennifer is especially very supportive and helpful in explaining everything and giving options and suggestions. Jennifer provides detailed information on every issue that my car had.
Date: September 29, 2022
Website: Google
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