Our 3-Phase Transmission Repair Process

By Mister Transmission

At Mister Transmission, we have a proven, customer-focused approach to transmission repair, and it involves three key phases: assessment, explanation and service. To illustrate these phases, we can look at an actual scenario involving a transmission that wouldn’t reverse, and on occasion would slip into overdrive.

Our transmission assessment process

We began by listening carefully to our customer’s concerns and asking helpful, clarifying questions to really get a sense of the problem. Indeed, even though our customer wasn’t a car repair expert (which makes sense, since that’s our job!), he certainly helped us get a better idea of the nature of the problem from a driver’s perspective.

From there, we performed a series of probing diagnostics using the car’s on-board computer system and our in-shop tools. This process was both efficient and comprehensive.

We then performed a road test to confirm both what our customer and the computer were telling us. And indeed, we verified that a transmission problem existed.

Following the road test, we hoisted the car using a unique hoist that has been specifically designed for transmission repair – and which is not found in most other transmission shops or dealerships. After lowering the pan, we found that due to severe overheating, the transmission’s clutch plates had burned, had started flaking apart, and had released a significant amount of black, sooty debris. Plus, we saw that the plates had welded together and wouldn’t release, which explained why the car wouldn’t reverse.

Based on these initial findings, we carefully inspected the whole transmission – front to back, without skipping even the smallest section – to check for additional damage, and that’s precisely what was found. Again, the overheating transmission was the culprit. In addition to burning the clutch plates, the debris mentioned earlier also clogged the valve body and the filters, and burned the overdrive bands right down to the metal.

 

Our explanation process

Our next step was to explain the results of our assessment. Unlike some transmission shops, we pride ourselves on clear, jargon-free communication. We never want a customer to drive away thinking to themselves “I’m not really sure what I just paid for, or why.”

After discussing various options and solutions, our customer agreed that rebuilding the transmission was the most effective and safest way to proceed.

Our transmission service process

While the idea of burned plates and an overheating transmission may seem a bit scary, this story had a happy ending. That’s because when we rebuilt the transmission, we used brand new original equipment parts, and we also changed the spring pressures on the shuttle valves. This was done to open up some of the holes and allow for more lubrication, which would help to better cool the overdrive band and help it to last longer.

Since this customer did a lot of towing – which can seriously heat things up inside the transmission – we advised him to add an auxiliary cooler. At a small cost, this was a smart way to avoid major transmission service in the future.

Exceeding customer expectations

Ultimately, as is illustrated by the above scenario, our 3-phase transmission repair process is built around our customers and their needs. It’s the kind of value added approach that ordinary transmission shops or are not always able to provide, but it’s something we do, because we always work to exceed our customer’s expectations – every visit, every time!

Want to know more?
Visit one of our locations!

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Customer Reviews
Just had them do a...
Peter C
Just had them do a transmission fluid service. They have competitive pricing and great service. Will definitely return and recommend.
Date: September 15, 2021
Website: Google
I was having issues with...
Antonio Pena
I was having issues with rough driving and my car not wanting to go into AWD. I brought it to indi shops and couldn't find the issue. I called up Mr transmission and from the very first call to the last interaction I was very happy and impressed with the service and quality job they did. They were able to find the issue and fix it, no issues. Replaced my front left cv axle and I was on my way. After the fix I was now able to notice some smaller vibrations at higher speeds. I wanted to make sure it was not a problem. They were able to check everything for me to make sure it was nothing to do with the work or part they replaced. They confirmed it wasn't and recommended a fix. They were able to help me out again! Long story short I will be recommending everyone I know to this location. They have a great group of people working there!
Date: September 15, 2021
Website: Google
Very polite
Brown Bai
Very polite
Date: September 15, 2021
Website: Google
Phenomenal service Truck running like...
Steve Ramcharitar
Phenomenal service Truck running like a champ again
Date: September 15, 2021
Website: Google
Denise and staff were so...
YuhItzKlix
Denise and staff were so great even step of the way. Im so glad I choose this location to bring my vehicle!Lesley-Anne
Date: September 15, 2021
Website: Google
Excellent service. The Kingston site...
Nick F
Excellent service. The Kingston site informed me of an extended warranty on my transmission, which would have cost them work if I had been able to get into the dealership in time. Unfortunately, the dealership couldn't get me in for three weeks so I paid Mr. Transmission to do the repair anyway. The technicians were able to get me in quickly, diagnose the problem and get it fix in time for me to make a 3 hour drive that week. Very honest and reliable service.
Date: September 15, 2021
Website: Google
I had a transmission issue...
Cindy Graveline
I had a transmission issue so I called Mister Transmission. Dad said "You cant go wrong with these guys"My call to this location went very well. I spoke with Des at the front desk.He was very friendly and polite. He took the time to hear me out and answer every question I had.He said they will open up the Transmission and investigate before telling me the Transmission needs replacement. And if its fixable it could be something very simple and cheap.So rightaway I took my truck there after hours. I think was nearly 7 pm.In the morning around 10 a.m. I received a phone call from Des.They were done taking everything appart and I had zero 3rd and 4th gears.Again Des was great to talk to. Very professional.They happen to have a Transmission on hand that was perfect for my truck so I said "Yes ill take it"And I picked up the truck around 2 p.m.(I dont remember if it was same day or the next day that I picked it up)...Regardless it didn't take long at all for them to diagnose the issue and fix it asap for me to have a work truck again.Dont go to some random mechanic.Go straight to Mister Transmission. These guys are trained specifically for transmissions. And this is all they do. All day long. Every day!!There is a warranty of 3 years/60 000 kms.And the cost was exactly as quote. No surprises.Today was my 2 weeks check up.Once again very nice people. And they take care of you with a smile.They took a look at the truck the second I walked into the door. No waiting at all.Kind of like VIP treatment. LolNo leaking. Fluid level is perfect. And my high milleage truck runs smooth again!!Thank you Des and Shop Crew for taking care of my work horse!! You guys Rock!😁👊
Date: September 14, 2021
Website: Google
great service great price ,...
Esam Abou
great service great price , The owner Giorgio is an amazing person honest professional and knowledgeable I recommend this place for any one looking for honest garage . thank you Giorgio and your team .
Date: September 14, 2021
Website: Google
These guys are professionals. Great...
Dmitry Kirzhaev
These guys are professionals. Great service. Fast and reliable. Ken is the best mechanic, he will inspect and explain everything himself
Date: September 11, 2021
Website: Google
Wonderful people to deal with
G&E Classics
Wonderful people to deal with
Date: September 11, 2021
Website: Google
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