Our 3-Phase Transmission Repair Process

By Mister Transmission

At Mister Transmission, we have a proven, customer-focused approach to transmission repair, and it involves three key phases: assessment, explanation and service. To illustrate these phases, we can look at an actual scenario involving a transmission that wouldn’t reverse, and on occasion would slip into overdrive.

Our transmission assessment process

We began by listening carefully to our customer’s concerns and asking helpful, clarifying questions to really get a sense of the problem. Indeed, even though our customer wasn’t a car repair expert (which makes sense, since that’s our job!), he certainly helped us get a better idea of the nature of the problem from a driver’s perspective.

From there, we performed a series of probing diagnostics using the car’s on-board computer system and our in-shop tools. This process was both efficient and comprehensive.

We then performed a road test to confirm both what our customer and the computer were telling us. And indeed, we verified that a transmission problem existed.

Following the road test, we hoisted the car using a unique hoist that has been specifically designed for transmission repair – and which is not found in most other transmission shops or dealerships. After lowering the pan, we found that due to severe overheating, the transmission’s clutch plates had burned, had started flaking apart, and had released a significant amount of black, sooty debris. Plus, we saw that the plates had welded together and wouldn’t release, which explained why the car wouldn’t reverse.

Based on these initial findings, we carefully inspected the whole transmission – front to back, without skipping even the smallest section – to check for additional damage, and that’s precisely what was found. Again, the overheating transmission was the culprit. In addition to burning the clutch plates, the debris mentioned earlier also clogged the valve body and the filters, and burned the overdrive bands right down to the metal.

 

Our explanation process

Our next step was to explain the results of our assessment. Unlike some transmission shops, we pride ourselves on clear, jargon-free communication. We never want a customer to drive away thinking to themselves “I’m not really sure what I just paid for, or why.”

After discussing various options and solutions, our customer agreed that rebuilding the transmission was the most effective and safest way to proceed.

Our transmission service process

While the idea of burned plates and an overheating transmission may seem a bit scary, this story had a happy ending. That’s because when we rebuilt the transmission, we used brand new original equipment parts, and we also changed the spring pressures on the shuttle valves. This was done to open up some of the holes and allow for more lubrication, which would help to better cool the overdrive band and help it to last longer.

Since this customer did a lot of towing – which can seriously heat things up inside the transmission – we advised him to add an auxiliary cooler. At a small cost, this was a smart way to avoid major transmission service in the future.

Exceeding customer expectations

Ultimately, as is illustrated by the above scenario, our 3-phase transmission repair process is built around our customers and their needs. It’s the kind of value added approach that ordinary transmission shops or are not always able to provide, but it’s something we do, because we always work to exceed our customer’s expectations – every visit, every time!

Want to know more?
Visit one of our locations!

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Customer Reviews
Took my 2012 Nissan Altima...
Jasbir Singh
Took my 2012 Nissan Altima to the dealer in Mississauga because the car wouldn't pick up speed properly. They said the transmission needed replacing and gave me an estimate that was really expensive. Another customer in the waiting area at the dealer recommended I try Mister Transmission so I called the store in Brampton because it was close to my work. I am very glad I did. They fixed my problem for a lot less and they were very professional in explaining what was wrong. I picked up my car 3 days ago and it is working great now. Thank you Mister Transmission.
Date: September 20, 2020
Website: Google
Highly recommend this location! Ken...
W LU
Highly recommend this location! Ken is the best. Mr. Ken Barone is an amazing automotive technician, he know his stuff, he fixed my car left wheel noise problems in mins. It's been 16 months, the problem never came out again, and now my old corolla is steady and in a very good condition. I think it's necessary to write a great review again for this location, especially in this difficult time. If your car has a problem, go to this location, Ken will fix your problem.
Date: September 20, 2020
Website: Google
Great place. Fast delivery on...
Christine Dickson
Great place. Fast delivery on parts.
Date: September 19, 2020
Website: Google
My truck transmission blew out...
J
My truck transmission blew out on a Saturday morning, I contacted them early afternoon. Mark (owner)told me best to get it towed asap to the shop,which I did.He contacted me on the Monday and informed me the damages.Was a major rebuild.On the following Friday the truck was ready and drove like new.They contacted several times informing me about prices,very professional and knowledgeable. Always answered my questions and the price was amazing compared to anyone out there.I wouldn't hesitate to send anyone to this place,top notch service and very friendly service!!
Date: September 19, 2020
Website: Google
If your looking for the...
S OB
If your looking for the best service and work ethic, in Alberta, these guys are it. Transmission shops are notorious for bad reputations. I own a 2003 custom land rover and trust it with basically no one but these guys now. I waited for 3yrs to find the right people to do the work. They not only did what I asked, but way over and above. Mel is an absolute pleasure to deal with.I was referred to Excel by Family that own Popo and Sons on Lacombe. Best advice in yrs.
Date: September 19, 2020
Website: Google
My truck transmission blew out...
J
My truck transmission blew out on a Saturday morning, I contacted them early afternoon. Mark (owner)told me best to get it towed asap to the shop,which I did.He contacted me on the Monday and informed me the damages.Was a major rebuild.On the following Friday the truck was ready and drove like new.They contacted several times informing me about prices,very professional and knowledgeable. Always answered my questions and the price was amazing compared to anyone out there.I wouldn't hesitate to send anyone to this place,top notch service and very friendly service!!
Date: September 19, 2020
Website: Google
My truck transmission blew out...
J
My truck transmission blew out on a Saturday morning, I contacted them early afternoon. Mark (owner)told me best to get it towed asap to the shop,which I did.He contacted me on the Monday and informed me the damages.Was a major rebuild.On the following Friday the truck was ready and drove like new.They contacted several times informing me about prices,very professional and knowledgeable. Always answered my questions and the price was amazing compared to anyone out there.I wouldn't hesitate to send anyone to this place,top notch service and very friendly service!!
Date: September 19, 2020
Website: Google
Excellent service
Michael Gardner
Excellent service
Date: September 18, 2020
Website: Google
Was convinced I had a...
Jonathan Campbell
Was convinced I had a transmission failure and was prepared for a big bill but they spent the time to diagnose that it wasn't transmission related. Let me know where to go with no charge. Very honest.
Date: September 17, 2020
Website: Google
Called Friday afternoon and booked...
Clarence Benson
Called Friday afternoon and booked me in for 8am Monday.👍
Date: September 17, 2020
Website: Google
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