MISTER TRANSMISSION (INTERNATIONAL) LIMITED

1. Introduction

Mister Transmission (International) Limited (“Mister Transmission”) is committed to maintaining the accuracy, security and privacy of personal information. This Privacy Policy is a statement of principles and guidelines for the protection of personal information of our franchisees, customers, personnel, service providers and other individuals. The objective of the Mister Transmission Privacy Policy is to ensure responsible and transparent practices in the management of personal information, in accordance with applicable legislation.

This Privacy Policy applies to Mister Transmission and its personnel and agents. Mister Transmission does not include franchisees, resellers or distributors of Mister Transmission products and services. Any time you do business with Mister Transmission, or with an agent authorized to act on our behalf, you are protected by the rights and safeguards contained in this Privacy Policy. For the purposes of this Privacy Policy, “affiliates” means the parent company, subsidiaries and affiliated companies of Mister Transmission, as they may exist from time to time, and Brillinger Investments Limited and its parent company, subsidiaries and affiliated companies as they may exist from time to time.

In addition to this Privacy Policy, Mister Transmission may also be subject to the requirements of applicable legislation and regulations and the orders of any court, regulatory body or other lawful authority.

2. Personal Information

Personal information is information about an identifiable individual. Personal information does not include aggregated information that does not allow an individual to be identified. An individual’s business contact information, such as his or her name, title, business address, business telephone and business facsimile numbers, are not considered to be personal information.

3. Privacy Principles

The following are the ten privacy principles forming this Privacy Policy.

Principle 1 – Accountability

Mister Transmission is responsible for personal information under its control and shall designate one or more persons who are accountable for Mister Transmission’s compliance with the following principles. Mister Transmission has established a Chief Privacy Officer to oversee compliance with this Privacy Policy. Contact information for the Mister Transmission Chief Privacy Officer is provided below.

Principle 2 – Identifying Purposes for Collection of Personal Information

Mister Transmission shall identify the purposes for which personal information is collected at or before the time the personal information is collected. Some of the identified purposes for which Mister Transmission collects, uses or discloses of personal information are described in section 4 below.

Principle 3 – Obtaining Consent for Collection, Use or Disclosure of Personal Information

The knowledge and consent of an individual are required for the collection, use, or disclosure of his or her personal information, except where inappropriate or as permitted by law. In obtaining consent, Mister Transmission shall use reasonable efforts to ensure that an individual is advised of the identified purposes for which personal information will be used or disclosed. In determining the appropriate form of consent, Mister Transmission shall take into account the sensitivity of the personal information and the reasonable expectations of a reasonable person. Consent shall not be obtained through deception. An individual may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Mister Transmission will advise the individual of the implications of such withdrawal.

Principle 4 – Limiting Collection of Personal Information

Mister Transmission shall limit the collection of personal information, both the amount and the type of information, to that which is necessary for the purposes identified by Mister Transmission. Personal information shall be collected by fair and lawful means, and not by misleading or deceiving individuals about the purpose or which information is being collected.

Principle 5 – Limiting Use, Disclosure, and Retention of Personal Information

Mister Transmission shall not use or disclose personal information for purposes other than the identified purposes for which it was collected, except with the consent of the individual or as required or permitted by law. Mister Transmission shall retain personal information only as long as necessary to fulfill the identified purposes.

Principle 6 – Accuracy of Personal Information

Personal information shall be as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used. Mister Transmission shall update personal information about individuals as and when necessary to fulfill the identified purposes or upon notification by the subject individual. Mister Transmission will not routinely update personal information, unless such process is necessary to fulfill the identified purposes.

Principle 7 – Security Safeguards

Mister Transmission shall protect personal information by security safeguards appropriate to the sensitivity of the information. Mister Transmission shall use reasonable efforts and security measures to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, modification, disposal or destruction. Mister Transmission shall protect personal information disclosed to third parties by contractual agreements stipulating the confidentiality of the information and the limited purposes for which it is to be used.

Principle 8 – Openness Concerning Policies and Practices

Mister Transmission shall make readily available to individuals specific information about its policies and practices relating to the management of personal information. Mister Transmission shall make information about its personal information policies and practices available on the Mister Transmission website at www.mistertransmission.com and upon request to the Chief Privacy Officer via the contact information provided below.

Principle 9 – Individual Access to Personal Information

Upon written request from an individual pursuant to Principle 8, Mister Transmission shall inform the individual of the existence, use, and disclosure of his or her personal information and, subject to certain exceptions, shall give the individual access to that information. If access is denied, Mister Transmission shall notify the requesting individual in writing, give reasons for the denial, and inform the individual of the recourses open to him or her. If access is granted, Mister Transmission shall afford the requesting individual a reasonable opportunity to review the personal information collected by Mister Transmission. Personal information will be provided in an understandable form within a reasonable time, generally within 30 days, and at minimal cost to the individual. Mister Transmission may extend such 30 day period by up to an additional 30 days if meeting the time limit would unreasonably interfere with the activities of Mister Transmission or the time required to undertake any consultations necessary to respond to the request would make the time limit impracticable to meet. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.

Principle 10 – Challenging Compliance

An individual shall be able to address a challenge concerning compliance with this Privacy Policy to the Mister Transmission Chief Privacy Officer.

4. Identified Purposes for the Collection, Use and Disclosure of Personal Information

Mister Transmission and its agents, affiliates and service providers may collect, use and/or disclose your Personal Information for the following purposes:

(a) to consider whether Mister Transmission or any of its affiliates should establish or continue a commercial or franchise relationship with existing or potential franchisees, including without limitation, to evaluate credit standing and to match credit bureau or credit reporting agency information, to check references and confer with banking institutions;

(b) to establish and maintain commercial or franchise relations with franchisees, customers, suppliers, financial institutions, and affiliates, and to provide ongoing products and services, administer accounts, make and receive payments, engage in leasing arrangements (including without limitation, with M.T. Leasing Inc.), and fulfill contractual obligations;

(c) to understand and respond to franchisee and customer needs and preferences, including to communicate with franchisees and customers and to conduct surveys and promotions;

(d) to develop, publish and distribute our franchise newsletters, press releases, marketing and advertising media, and other Mister Transmission branded products and services, in any format or media;

(e) to develop, enhance, market, sell, provide and inform you of Mister Transmission’s products and services;

(f) to develop, enhance, market, sell, provide and inform you of products and services of third parties, including our affiliates and franchise suppliers, with whom Mister Transmission and/or its franchisees have a commercial relationship;

(g) to manage and develop Mister Transmission’s and its affiliates’ businesses and operations;

(h) in the course of conducting regular human resources operations, compensation, tax and benefits administration, including for the purposes of establishing, managing or terminating an employment or consulting relationship, to administer corporate travel, and to obtain and provide references regarding prospective, current or former personnel and franchisees;

(i) to update and verify our databases and information provided by third parties;

(j) to monitor communications to ensure the consistency and quality of the products and services of Mister Transmission, its affiliates, franchisees, suppliers, and other third parties with whom Mister Transmission has a commercial relationship;

(k) to detect and protect Mister Transmission, its affiliates, franchisees and other third parties against error and fraud and other illegal activity, and to audit compliance with Mister Transmission’s corporate policies and contractual obligations;

(l) to engage in business transactions, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving Mister Transmission or its affiliates or franchisees;

(m) as permitted by, and to comply with, any legal or regulatory requirements or provisions; and

(n) for any other purpose to which you consent.

In addition to the purposes identified above, Mister Transmission may collect, use or disclose personal information from or to an organization or individual (including an affiliate):

(1) who, in the reasonable judgment of Mister Transmission, is providing or seeking the information as an agent of the subject individual;

(2) retained by Mister Transmission to perform functions on its behalf or to provide services to Mister Transmission, provided such organization or individual does not collect, use or disclose the personal information for any purpose other than to perform such functions or provide services to Mister Transmission;

(3) where the subject individual consents to such collection, use or disclosure, or as required or permitted by law.

Consent

BY SUBMITTING PERSONAL INFORMATION TO MISTER TRANSMISSION OR ITS AFFILIATES, SERVICE PROVIDERS AND AGENTS, YOU AGREE TO OUR COLLECTION, USE AND DISCLOSURE OF SUCH PERSONAL INFORMATION FOR THE IDENTIFIED PURPOSES DESCRIBED IN THIS PRIVACY POLICY, PROVIDED THAT SUCH COLLECTION, USE AND DISCLOSURE IS IN ACCORDANCE WITH THIS PRIVACY POLICY AND AS PERMITTED OR REQUIRED BY LAW. Subject to legal and contractual requirements, you may refuse or withdraw your consent to any one or all of the purposes described in Sections 4(a), (b), (c), (d), (e), (f), (g), (i), (j), (l) and (n) at any time with reasonable notice by contacting the Mister Transmission Chief Privacy Officer. If you refuse or withdraw your consent, we may not be able to establish or maintain a franchise or commercial relationship or provide you or continue to provide you with some products, services or information which may be of value to you. To the extent that you provide Mister Transmission with personal information of another person, you represent that you have the power and/or have obtained all necessary consents from such person to enable Mister Transmission to collect, use and disclose such personal information for the purposes set forth in this Privacy Policy.

5. Privacy and our Websites

Cookies – When you access the Mister Transmission websites, we may use a browser feature called a ‘cookie’ to collect information that is not personally identifiable (such as the type of Internet browser and operating system you use, the domain name of the website from which you came, number of visits, average time spent on our website, and pages viewed). A cookie is a small text file containing a unique identification number that identifies your browser, but not you, to our computers each time you visit one of our websites that uses cookies. Unless you specifically inform us, we will not know who you are. In addition to the identified purposes described in our Privacy Policy, Mister Transmission may use this cookie information and share it with our affiliates and other organizations with whom we have a commercial relationship to measure the use of our websites and to improve the functionality and content of the websites. If you wish, you can reset your browser either to notify you when you have received a cookie or refuse to accept cookies. However, if you refuse to accept cookies, you may not be able to use certain features on our websites.

Online Communications – In order to provide you with a product, service or information, you may voluntarily submit personal information to us for purposes such as submitting a franchise application, obtaining information, corresponding with us, and participating in contests and surveys. We may combine and store personal information about your use of our websites and the online information you have provided with certain other online and offline information we may have collected.

E-Mail Communications – Occasionally, Mister Transmission may send you e-mail communications with information that may be useful to you, including information about the products and services of Mister Transmission, its affiliates and other third parties with whom we have a commercial relationship. We will include instructions on how to unsubscribe and inform us of your preferences if you decide you do not want to receive any future marketing or promotional e-mails from Mister Transmission. However, if you are a franchisee, customer, supplier or otherwise have a commercial relationship with Mister Transmission, to ensure that you receive important information, you agree that we may send you non-marketing related information when necessary.

Links – Our websites may contain links to other websites which are provided to you as a convenience only. You are advised that other third party websites may have different privacy practices than Mister Transmission, and Mister Transmission has no responsibility for such third party websites.

6. Changes to this Privacy Policy

Mister Transmission reserves the right to modify or supplement this Privacy Policy at any time. If we make any change to this Privacy Policy, we will post such changes on our website and will be available upon request to the Mister Transmission Chief Privacy Officer. However, Mister Transmission will seek an individual’s consent if it seeks to collect, use or disclose his or her personal information for purposes other than those to which the individual has consented unless otherwise required or permitted by law.

Changes to our Privacy Policy will be noted here so that you can be fully informed about our privacy policies and practices.

Date last revised: January 5, 2004
Description of Revision: New draft replaced 2003 policy

7. Further Information

For more information on Mister Transmission’s privacy practices or if you have questions or concerns about your privacy, you can contact us through the Mister Transmission website at www.mistertransmission.com or by phoning Customer Service at 1-800-373-8432. Our customer service representatives will assist you in resolving the situation. If you still have unsolved concerns with respect to the treatment of your personal information by Mister Transmission, you may address these concerns to the Chief Privacy Officer at:

Mister Transmission Chief Privacy Officer
9675 Yonge Street, 2nd Floor
Richmond Hill, ON
L4C 1V7
e-mail: kevin@www.mistertransmission.com
fax: (905) 884-4727

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Customer Reviews
Fixed my problem despite trouble...
Aaron Machine
Fixed my problem despite trouble finding parts. Very happy with my experience and would use them again.
Date: October 17, 2021
Website: Google
Great service
David Nelson
Great service
Date: October 17, 2021
Website: Google
Highly recommend! I brought my...
Emily Thompson
Highly recommend! I brought my car here after another mechanic couldn't figure out the problem and these guys were able to diagnose the problem and get me back on the road! Excellent customer service and very knowledgable.
Date: October 15, 2021
Website: Google
Not as bad as it...
Pete Falconer
Not as bad as it could've been. You definitely can't beat the service. Gus kept me posted with updates during the repair and all in all, it was a satisfying experience
Date: October 14, 2021
Website: Google
Very polite, friendly, honest and...
Elisa Scattolon
Very polite, friendly, honest and professional! Went out of the way to assist above and beyond what is expected. Provided good advice and made recommendations to help save money and time. Highly recommended! Thank you!!
Date: October 14, 2021
Website: Google
The most amazing service and...
Alex Sirros
The most amazing service and knowledge from both Ray and Gus, honest and reliable. As an out-of-towner that was caught with what could have been a major transmission repair, Ray and Gus gave me an honest, and reliable service and had me on my way within a day. My only regret is that I haven't found a Ray and Gus in my local city.
Date: October 14, 2021
Website: Google
Thanks for everything!! Much appreciated...
Kelcey Watson
Thanks for everything!! Much appreciated to be fast and easy on each customer. The owners are super nice and make sure it’s done correctly. I will most definitely recommend this place to any service is needed.
Date: October 14, 2021
Website: Google
I have written this review...
Amrit V
I have written this review just because I had an 'awesome' experience with Brian Reid of Mister Transmission. Just recently, I took my 11 years old car out from storage and drove it to a dealership for a quick safety inspection. Dealer advised me to replace the transmission based on the noise that their master technician heard. I didn't believe that and brought the vehicle to Mister Transmission for second opinion. According to Brian, they thoroughly inspected the transmission and didn't find anything wrong with it. Moreover, he didn't charge me even a single penny for the inspection which was absolutely 'amazing'. A BIG thank you to Brian and his team for saving my thousands of dollars and giving their honest opinion about the condition of transmission. If I had not taken second opinion from Mister Transmission I would have spent thousands of dollars in replacing the transmission of my car..... Once again, thank you Brian and his team.
Date: October 14, 2021
Website: Google
My first impression was awesome,...
Eric Tanner
My first impression was awesome, I went in and was meet by Arian his customer service skills were awesome. Arian took my car and did the diagnostic he later called me with the results and recommended what we should do. Arian gave me a price and I said ok. The work was to be done the next day but the parts did not come in on time. The day after that all the work was done but we needed one more sensor. I was told the sensor would cost $100.00 and they would not charge me to put it in I agreed. After all was said and done I went in to pick up my car. I was greeted by Brad ( the owner) who was very professional also with awesome customer service skill. They apologized for the delay in getting my car back and also covered the $100.00 sensor. Bottom line is they gave me a quote and stuck to it. You do not get that service anywhere else I recommend them to everyone needing auto repairs.Thanks Arian and Brad.
Date: October 13, 2021
Website: Google
Ok free information
Nu Tella
Ok free information
Date: October 13, 2021
Website: Google
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