We were downtown on Front Street one morning with our service vehicle when all of a sudden it couldn't switch gears anymore. We were lucky to have just pulled into a parking spot. However, we didn't know who to call. Obviously there was a problem with the transmission. One of the closest, although 20 minutes away was a Mr. Transmission at 1656 O'Connor Dr.. Jennifer took my call. She was always pleasant and very helpful with arranging for a tow truck to pick up the truck and tow it to their shop. I was very pleased to receive a message from Jennifer about five hours later saying that our vehicle was all ready to go. For us it was important to have the vehicle on another job the next morning. I was thrilled to learn that Mr. Transmission has a policy to pay for the tow charge when the work is being done by them. A few weeks ago I had a $450 tow bill for another one of our vehicles and received no mercy. The price paid was very reasonable. The service was outstanding. Kudos to Jennifer for making this easy. This Mr. Transmission gets top marks for getting us up and going again.
Date: January 20, 2023