Excellent customer service and quickness of work completion
Ken and Bob at the North Vancouver Mr. Transmission came highly recommended by a well-known auto shop in the area. I found that they are very good to work with, and they explained things well to me. The final invoice came in under their estimate, in spite of some problems that they encountered with replacement parts. There was some miscommunication between us regarding the job (as much my fault as theirs), which they handled in a professional and fair manner. I would recommend them to a friend and I would go back to them again -- absolutely, without hesitation.
Frank at Mister Transmission Coquitlam is great to deal with. He responded with a timely reply to an email request for a quote. At the shop he was clear about the work and provided detailed explanations afterwards. Getting a loaner while my car was in the garage is a bonus that the dealer I normally use just doesn't offer. Plus I saved hundreds of dollars over what a dealer was going to charge. The car is running better than it has. I'm very satisfied and will be back for other occasional work and maintenance.
Overall I was satisfied with the service, they helped me in a quick timely manner and were willing to work with my budget. My only complaint is that I told the shop I only had $1500 total ($500 cash and $1000 space on my credit card). I explained that if the problem couldn't be fixed for $1500, then I wouldn't be able to fix it. The manager told me it would be no problem to keep it around that budget and that he would be able to fix it for $1500. When he called, he told me my TOTAL price would be $1508 and change. He did not say $1508 plus tax. When I got to the shop to pay for my invoice and get my van back, It was $200 more than I expected it to be ($1704). (Being on a fixed income, I was a bit embarrassed, as I did not have a way of obtaining the extra funds at that very moment). The manager apologized for the misunderstanding and was able to bring my bill down to $1619 and explained that I could pay the remainder when I come back for the re-check. I just wish he would have been upfront and told me the total price (tax included) before I came to the shop, as this would have saved me some embarrassment and shame of not being able to pay the unexpected additional $119 when arriving at the shop.
Mr. Transmission had my vehicle for three weeks, which I think is an unusually long time. The cost to rebuild (nearly 6k with taxes) is about the same as buying a new transmission and having it installed direct from the dealer (Volkswagen). The cost and length of time I didn't have a vehicle likely would prevent me from using Mr. Transmission in the future.