My transmission had a major breakdown. Our vehicle was taken to Mr. Transmission, they were working on my vehicle the very next morning. Chris called me to inform me that the transmission was done.Chris dug deep into why and was able to find the issue. A manufacturer rebuilt transmission was installed by the next day. There were issues with that transmission.Chris and his crew were on it right away. One employee came to work early morning to work on it . The issue was not so easily found.Chris and his crew worked on my vehicle well into the night and into the days following and did not give up until it was fixed.In the end it was a manufacturer's defect and was resolved only by the tenacity of Chris and his crew.During this whole issue I was to be on holidays and Chris knew this and offered me a rental. I chose to hold off until the Monday. Chris worked on it that Saturday all day and he may even have worked on it Sunday I'm not sure.Come Monday my van was ready and when it came time to pay.... No charge. Manufacturers defect.I know that many warranties cover only the part and not the labor. Chris would take no money. He paid for the labor as well as shop materials. This I know was at his own expense and wouldn't take anything.His crew also found a shot wheel bearing during this. I was informed and they replaced it with my permission Thanks guys,I knew it was going and I appreciate you did this for me.During all the time they worked on it I got daily updates and was very happy.I wouldn't hesitate to recommend his company to anyone.Chris and his crew were very honest and straightforward.I have worked in the automotive business in the past and have met many a mechanic and I have to say I would be proud to work beside any one of his people.I am writing this while enjoying my holidays which were made possible by Mr. Transmission and his crew Moncton.I just can't say enough about how happy I am with my tranny and the professional way I was treated.Shout out to Janna and Kirk for all the work they do for their customers, they made me feel like I mattered.Thanks very much Chris your honesty and professionalism is really appreciated.
Date: August 27, 2021