Integrity, honesty and taking responsibility above and beyond the call of duty. I can’t emphasize enough what a pleasure it was to deal with Chris and Dawn. A year ago, my transmission was shot and needed to be replaced. It’s an unusual model and Chris had to shop the country to find me a deal on a replacement. The work was excellent and completed quickly. While that was wonderful that’s not the reason I’m writing. Due to a quirk by the vehicle manufacturer, the transmission broke loose of the frame 10 months later. I was travelling on Vancouver Island, far away from the shop, or any Mr Transmission, and I was stuck. I called the shop and Chris utilized his connections on the island to take care of the whole issue. It took a while because of parts and scheduling but Chris replaced the entire transmission at no cost to me. This was one of those situations where everything was more expensive than the original job, and there was some wiggle room for a disreputable shop to deny responsibility. Not only did Chris take care of everything but he was so reassuring and helpful along the way. Dawn and Chris are genuine and wonderful people and I am so grateful to have met them.
Date: June 22, 2023