Wow, how to begin. I brought my jeep to my regular mechanic to determine what was causing a noise. His determination was that something was up with the transmission, so he brought it to Aki and his team. When they started working on my jeep, his principal team member was away; rather than take the transmission apart, Aki asked if he could keep the jeep for a few days. This would save taking it apart with the possiblity that this was not the problem. That was good for me, and in the end, they found the problem, which was more to do with the computer chip than anything else. However the jeep is older so they had to run back and forth with colleagues to figure out why it would not program, etc. He took a lot of extra time to figure things out, keeping me abreast the entire time. For sure, I would send anyone who needs work on their transmission to Aki. He seemed to look for the best viable option rather than the most expensive, and his customer service is terrrific.
Date: January 26, 2024