Commentaires

I had a bit higher oil level in my transmission. Ken did look into it for free, science then I do transmission oil change here.

More than just transmissions. I send all my friends here. Ken is the man.

So knowledgeable friendly and honest. So great.

Today November 11th 2019 started with a heart wrecking experience as my car had developed some electrical issues showing Engine lights. I walked into this shop after disappointments from Toyota Don Valley and I had to drive back to Ottawa before midday. The guy who recieved me called another guy from the workshop who came immediately to hear my woes. He told me to bring the car closer. However, as if the car sensed that this guy was not a joking subject, the lights disappeared. However the guy continued to to diagnose it. He took a test drive with me for about 10 minutes. Finally he told me the issue about the speedometer. He wished me a safe drive back to Ottawa without charging me a single Penny. I have never seen this in Ottawa. This guy is a real patriot. Being remembrance day, I will remember him for having given me a birthday gift as my birthday day falls on 15th November. His name is either Ken or Ron. He is the best mechanic I've ever met. That's so much for being a living example of using your knowledge to inspire hope in others like me. Paul from Ottawa.

Very pleased first time customer. With car maintenance being a new responsibility for me, Ken and David were very helpful and honest with explaining the repairs needed with the mature hand-me-down car I brought in. Although the car's computer reported more issues than I was expecting, Ken helped me prioritize the ones that were immediate before going on a road trip vs the ones that could wait and to keep an eye on. I was quoted for the worst case scenario and when the work was complete the price was less than half. Ken and David were very patient and respectful with my many questions, and the level of service I appreciated the most was the education they provided with respect to things to watch out for as car trouble indicators as well as product recommendations for the best performance of the specific make/model.

very simply put Ken is a true gentleman in a world full of people only looking out for themselves he looks out for you ,being in retail for the last 40 plus years i know what good customer service is all about and he delivers that plus. Thanking you again!

Really great service. Ken is very kind and honest

I went to see Ken after seeing all the positive reviews and can attest that they are accurate! He quickly diagnosed that my regular auto shop had not completely filled it with fluid after a flush. Ken topped it up and it was like night and day. No more slipping gears and kicking back. He said it was the 3rd car with the same issue recently. I will only trust him for any future transmission maintenance. Small town service in a big city is hard to come by! Thanks again Ken

Absolutely delightful experience - which sounds oxy-moronish when you have a car problem. But the level of service, professionalism and courtesy Mr. Transmission provided was truly excellent. Ken took care of everything, accurately diagnosing the issue with my Borrego, contacting the insurer, ordering the part, installing and testing and having it ready when he said it would be. He also took the trouble to explain exactly what was wrong, why he thought it was the issue, showing me the diagnosis and the parts that were replaced. He treated me like a valued customer, which is what really stood out - in addition to the work itself. Would unhesitatingly recommend Mr Transmission - Markham.

Nothing but pure satisfaction. Always been very picky when leaving any of my families cars with a shop to do work as we’ve ran into lots of trouble in the past but here you can feel confident your car is in good hands. First experience was with David who made me feel welcomed and helped me explain the process of my repair. Actual diagnosis came with Ken who truly is an industry leader. Not only is he knowledgeable about cars, I feel he really took the time to diagnose many individual problems with my car. I came in with a max budget in mind and ended up surpassing it only because I knew I could trust Ken. They even fulfilled a few small special requests for me which I’m happy for. There aren’t any surprises here as Ken kept me updated on the work on my car + any new findings and would always consult with me first before adding to the final bill which shows their honesty and integrity. Additionally, they’d rather take extra time to do it right than to rush a job for quantity over quality. Treated my car like their own and I’m extremely happy I have my car back. Their warranty keeps my mind at peace knowing that my money was well spent to have my car feeling like a whole new different vehicle. I don’t think I’ll ever service any of my families cars elsewhere. If you have transmission problems, this is the only route to go!