Written Reviews
Repair just completed but so far very good
9 Ans Ago
I had and amazing experience thanks to Carlos, on the coldest morning possible my car battery gave out and I just happened to pull in to the parking lot before my car completely shut down at 6:30am. I called and he actually came and picked up my keys from my place of work which was an amazing gesture! I was really impressed with the quality of service and a really upsetting situation for me was made so much less stressful due to the service I received. Thank you!!
9 Ans Ago
Very courteous!
9 Ans Ago
The owners know the meaning of customer service is in the details. They not only did the necessary repairs but made me as a customer feel valued.
9 Ans Ago
Being new to Thunder Bay and not realizing that my local garage could/would do the repair, I checked the yellow pages and found Mr Transmission. Knowing that they are a well known national(?) brand, I had every expectation of a quick, professional, reasonably priced repair. Unfortunately, it was not to be. I lost the use of my vehicle for 5 working days, and endured countless excuses/reasons why it would be "tomorrow". To be fair, some may have been legit..but still...5 days for the reputed leader in the field to do a clutch?? And work was done that i did not authorize. On one of my calls to inquire if it was ready, I was told of "other problems" that were found. I was told that a call with a quote would follow, to see if i wanted them to go ahead. This call never came, and the work was done. I have no way of knowing if it was needed or not. They may well have been legit..I have to trust, right??? And when I picked up the car, these extras were billed. I have since learned that the price i paid was approximately $1000 more than my local would have charged. I was very disappointed to learn that I had been taken advantage of. I was quite prepared to pay a FAIR price to have my car repaired..but not to be worked over by someone I thought i could trust. As a single father, it makes me sad to throw my hard earned money away. I would NOT recommend this franchise to any of my friends. I have learned my lesson the hard and expensive way. Sincerely Warren Iveson 807-285-6983
9 Ans Ago
