Happy to deal with a trusted expert in the transmission field. Not very happy about being misled on payment options. Before confirming I would be getting the work done at this location I was misled with the payment options. I was, at the time, short on the cash I would need to pay for the repair but was informed that they (mr transmission St Thomas) would work with me on payment options. I was told that there was a 90 day interest free plan that I could take advantage of. What they did not tell me, and of course, I found out after I confirmed the repair to be done, that it was in fact with a 3rd party and there was no guarantee that I would qualify for such financing. After a few days of scrambling around to get financing I was able to pick up my truck. As for the repair, it has been roughly 1 month and I have no had any problems with my truck. I have every reason to say that I am more than satisfied with the quality of work and support from the workers at this location. However, I am not satisfied with the deceiving tactics ( if this was the case and not just a misunderstanding ) used to get my business. I still cannot say that I would be willing to refer any person that I come in contact with. Also the 3rd party did not tell me (nor did Mr Transmission) that the interest free plan comes with a price. So instead of interest free payments I had to pay a service charge to get this plan. It does not have much to do with Mr Transmission but I would have appreciated some up front advice while in the midst of shopping for a transmission repair.
just piked up my 1993 dodge diesel truck after having $3400.00 repair that was said to be necessary . the truck was no shifting into higher gear
Easily understood my concern and situation and was able to explain in understandable detail what would be done to diagnose and the next steps should they be necessary. Although I have dealt with other Mister Transmissions in Stratford and Woodstock with high satisfaction I now work in St. Thomas and required both service and repair. When I spoke on the phone and in person I felt very confident they knew how to fix my concern and understood my concern with my VW vehicles automatic transmission. Spending large sums of money is not easy unless you can trust the people who are advising you and I would recommend this facility to anyone who was looking for a trustworthy and reliable garage to service or repair their vehicle. Very Satisfied Customer - Jim Griffin