An unexpected, great experience. My regular mechanic was unable to take my car, and with an axle noise increasing in volume, and a long trip coming in just a few days, I was searching for a reliable place to take my car. I noted that this Mister Transmission is the current incarnation and location for a garage (‘Precision Transmission’) previously recommended by the Automobile Protection Association, so I decided to give them a call. Since an axle is part of the ‘drive train’ they agreed to take the issue on. I brought it in and they went for a 20 minute test drive to hear the noise. (The drive was long because of heavy traffic). Then they switched up some scheduling to make time on their hoist in order to run the car while observing the rotating wheels and drive train. The problem became obvious: a worn left axle — which had been changed only 6 months earlier at my usual garage. Clearly the part has been poor quality or defective. Mister Transmission assured me that I was safe in the short term to continue driving with it, AND they encouraged me to take the back to the mechanic who had done the work originally, for follow up. They would gladly have done the job, but felt it might be in my best interest to have the original mechanic follow up because of the early part failure. I asked them to please charge me for the time and expertise they had provided, but they would not, though I was persistent. I would gladly recommend this business to anyone in need of transmission or drive train service. They are trustworthy and kind, and I am grateful for their help.
Date: May 22, 2023