Written Reviews
Had huge issues with my jeep that both the dealership and Offroad Addiction could not solve, who's only fix was "replace all the things." Pete and his team had the knowledge to actually fix the problem, provided incredibly close estimates and the first mechanic shop I've been to that delivers the fix on the date they say it'll be done. I'll only be going to Pete's shop for anything mechanical related.
Great service, and very knowledgeable
Overall I was satisfied with the service, they helped me in a quick timely manner and were willing to work with my budget. My only complaint is that I told the shop I only had $1500 total ($500 cash and $1000 space on my credit card). I explained that if the problem couldn't be fixed for $1500, then I wouldn't be able to fix it. The manager told me it would be no problem to keep it around that budget and that he would be able to fix it for $1500. When he called, he told me my TOTAL price would be $1508 and change. He did not say $1508 plus tax. When I got to the shop to pay for my invoice and get my van back, It was $200 more than I expected it to be ($1704). (Being on a fixed income, I was a bit embarrassed, as I did not have a way of obtaining the extra funds at that very moment). The manager apologized for the misunderstanding and was able to bring my bill down to $1619 and explained that I could pay the remainder when I come back for the re-check. I just wish he would have been upfront and told me the total price (tax included) before I came to the shop, as this would have saved me some embarrassment and shame of not being able to pay the unexpected additional $119 when arriving at the shop.
Amazing service and surprisingly fast. Techs were extremely knowledgable, transparent and helpful. Will be doing all future repairs at Mister Transmission from now on, definitely gained my trust.
Exceptional customer service. Timely repair and was kept advised during the process. Shuttle service was an added bonus. Round highly recommend.
