We were pleased with our first impressions when we visited for a quote on the work. The job was completed within a couple of days as stated.
Chris [the technician] was very friendly and explained things to me. Great service.
Repair complete as promised, time wise and very friendly and honest. Even changed a engine mount for me that I didn't know needed changing. Great service and honest. Would definitely recommend.
Chris, the technician who had helped me was amazing. He called to keep me up to date on each process while I waited for my van to be repaired. He considered cost and helped me make an educated decision on how to best proceed with repairing/replacing my transmission. I will definitely go to him again for any future repairs.
"I brought my vehicle in for service on Monday morning because it was sounding as though slippage was ocurring. I was to be contacted with problem and cost to repair by early afternoon,same day. By 2pm I had heard nothing and called the shop . I had to call several more times before I got problem and cost info. It was to be ready Tuesday night but due to some breakage and receiving a wrong part from their supplier, the car was not ready until Wednesday afternoon. By Friday morning, approximately 36 hours later, I was returning it for additional repairs. It sounded and felt worse than the original problem I brought her in to fix. Within a 1 minute test drive, Greg, the owner, knew what the problem was. Greg then made the claim that apparently the GM solonoids used have been a problem and the new one installed needed to be replaced. I was told by Greg that the vehicle would be ready early this afternoon and that someone from Mr. Transmission would come pick me up to retrieve my vehicle. I was driven home by one of the staff. I had to call quite a few times to see if it was ready and by 5pm was getting a little anxious. This is Friday night, and I had to be at work at 6:30am., Saturday morning. I was then told there was no one to pick me up nor was anyone going to be there, when I arrived, contrary with the promise made by Greg earlier in the day. Luckily I was able to arrange transportation to the site to pick up my vehicle. There was no one there to make sure I got it ok or to go over the necessay repairs that had to be made. I do not know what was done further. I am happy the car is now-fixd but am not happy with the support service that could have left me in a lurch for the enire weekend.